REFUND & RETURN POLICY

Effective Date: 1/12/2020

At Cool Kids Read, we value transparency and fairness. Please review our refund and return policies carefully before enrolling or purchasing. Program Refund Policy (Book Club & Enrichment Programs) 

Due to planning, staffing, and materials costs:

No refunds are issued once program materials have been ordered.

No refunds are issued after the first session has taken place.

Missed sessions are not eligible for refunds or credits.

Enrollment fees are non-transferable unless approved in writing.

By enrolling, families acknowledge and agree to these terms.

Merchandise & Book Sales

Returns & Exchanges

Merchandise and books may be returned within 7 days of delivery.

Items must be unused, unworn, and in original condition.

Return shipping costs are the responsibility of the customer.

Non-Returnable Items

Digital products

Personalized or customized items

Items marked “final sale” Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and order details. We will work with you to resolve the issue promptly.

Refund Processing

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your financial institution.

Contact Us

For questions regarding refunds or returns, please contact:

Email: coolkidsreadbookclub@gmail.com

Website: www.coolkidsreadbookclub.com